Understanding & managing neck pain
What can be causing the pain
Neck pain is quite a common problem affecting two thirds of the population at some time in their lives. In most cases the neck pain is not related to …
Back pain can be normal. It’s also very common, with 80% of people
experiencing an episode of back pain in their lifetime.
What causes the pain?
The lower back is a highly complex structure and it is often difficult
The government have released their COVID-19 recovery strategy to rebuild the UK and whilst physiotherapy is not directly referred to in the guidance, we do know that the government are anticipating that businesses where close contact is inherent are to open no earlier than 4th July. Considering our union voice, our teams’ thoughts and our risk assessment we agree that hands on musculoskeletal physiotherapy ethically would fall into this last category. Currently face to face contact for our level of physiotherapy service remains against all recommendations. This is an unprecedented and serious situation and we have no choice but to follow official guidance to keep everyone as safe, our team and our clients as safe as we can.
We had hoped that we would be able to re-open our doors in response to the discovery of a vaccine or drug-based treatment for the virus but regretfully this is not the case. While everyone in the country hopes for a breakthrough, I do understand the government statement that hope is not a plan and we do have to embrace change to survive in the different world we find ourselves in. The reality is that a mass vaccine or treatment may be more than a year away. Indeed, in a worst-case scenario, we may never find a vaccine. So, our plans for the practice, like the government’s plan for the country, must countenance a situation where we are in this, together, for the long haul, while doing all we can to protect individuals and especially those who are more vulnerable and at risk.
Of course, before opening we need to make sure that we put protective measures in place to reduce risks to staff and clients attending the clinic. It is important that we create a safe environment for everyone to return to. The safety of our clients and our staff must remain our upmost priority. We will closely follow the guidance we have been given by the government and specialist bodies to help limit any risks. Minimising the spread of the disease through continuing good hygiene practices: hand washing, social distancing, reducing the number of social contacts and regular disinfecting of surfaces touched by others we know will be in place for some time.
We need to make provision for those aged over 70, those with specific chronic pre-existing conditions and pregnant women who are considered clinically vulnerable who have been advised to continue to take particular care to minimise contact with others outside their households. We need to safeguard the clinic from anyone showing symptoms, however mild, and from anyone who should be in household quarantine.
When we open again, we want to be able to offer hands on manual treatment, our physiotherapy led Pilates classes and also virtual appointments including classes. We will make changes to our waiting area, our payment process and we will use the recommended PPE. We will have a full and robust COVID-19 risk assessment in place.
We cannot predict with absolute certainty what the impact of lifting restrictions will be and so we cannot make definite plans for dates for reopening. The only certainty we have right now is that this will not be before 4th July and will be in line with phase 3 of the government recommendations as they currently stand. Clinic opening times, and physiotherapist availability will be confirmed when we have more certainty.
In the meantime, please all stay safe.
Wishing you all the best in these challenging times. Be well.
The Data Protection Officer with responsibility for monitoring this privacy notice is Katie Ballard.
We may collect the following information:
• Contact information including email address
• Demographic information, such as postcode, preferences and interests
• Personal information including detailed medical information for the purposes of providing treatment.
• Other information relevant to client enquiries
Collecting this data helps us to ensure that we can provide a safe and beneficial service to our clients.
Specifically, we may use data:
• To ensure that we have the information required to provide safe and appropriate physiotherapy or Pilates service.
• To handover to members of the team who may be involved in the care pathway.
• To ensure that we meet the statutory requirements for the HCPC governing physiotherapists.
• To contact you via email, telephone or email regarding your inquiry.
• To send you details of offers, updates on services and free wellness and self-help guidance.
– We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to do so.
– Information is not stored for the purpose of sending automated emails regarding our services.
Through agreeing to this privacy notice you are consenting to KTB Rehabilitation processing your personal data for the purposes outlined. You can withdraw consent at any time or if you would like to discuss anything in this privacy notice, please contact Katie Ballard at KTB Rehabilitation Westgate House Spital Street Dartford DA1 2EH or by email Katie@www.pilatesandtherapy.co.uk
If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at https://ico.org.uk/concerns/
Access to your information
Your rights as a data subject
At any point whilst we are in possession of, or processing your personal data, all data subjects have the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
To access what personal data is held about you, identification will be required. One piece of photographic ID and one item of supporting documentation such as a utility bill or bank letter will be required. Requests should be made to Katie Ballard.
To prevent unauthorised disclosure or access to your information we have implemented strong physical and electronic security safeguards.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All our data processors have been vetted to comply with GDPR safety regulations.
Only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account.
KTB Rehabilitation will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests.
Our website may contain links to other websites. Please note that we have no control of websites outside the KTB Kids domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s privacy policies fully.
KTB Rehabilitation will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years, all personal data may be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.
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