Can I expect the same treatment in a virtual appointment that I would in a face-to-face appointment?
Our physiotherapists will practice to the same professional standards during a virtual appointment as in a face-to-face appointment, continuing to maintain a robust record keeping procedure and applying evidence-based practice. Whilst virtual physiotherapy is beneficial for many conditions, there are some treatment approaches that need physical contact. Please understand that we are unable to offer the following via virtual physiotherapy:  Acupuncture  Manual therapy including mobilisations and manipulations  Clinical massage  Women’s health internal examinations
Do I need to inform anyone at the clinic if I have a holiday planned?

We would ask for clients to be open about any foreign travel so that we can ensure that anyone that should be in quarantine arrival into the UK does not come into clinic.

Do you have a risk assessment for COVID-19?

We followed government guidelines and closed our clinic during the spring lockdown and prior to re-opening we ensured that we were confident with all the information available to us. Through extensive research we established the collaborated facts from respected sources, and this helped us to see what safe provision could look like. From this we developed a comprehensive risk assessment that we openly shared with our team. Any changes to the science and statistics, reflection from practice or feedback from our clients or team will influence our risk assessment which is updated as often as required.

Does the clinic building comply with health and safety requirements?

From the guidance that we have, ventilation is one of the most important factors to consider. All rooms in which face-to-face physiotherapy treatment will take place including Pilates classes and the reception area will be equipped with a medical air purifier. These high-performance devices through extensive research and technological innovation are activated to capture most volatile organic compounds (VOCs), more than 26 different gases, pollen, odours and more. It also destroys germs, bacteria and viruses including COVID-19.

How effective can a virtual physiotherapy appointment be?

Remote physiotherapy services are not new to the physiotherapy profession. Many of the musculoskeletal problems that we see every day in our clinic can successfully be treated through remote rehabilitation, with great outcomes for many people. In fact, scientific studies have published the effectiveness of remote rehabilitation to be 90-100% of what can be done in the clinic. The key to success is a commitment from you to follow the guidance of your physiotherapist and to be prepared to do the hard work yourself at home, although we will be there to guide you and to provide the support you need along the way. It is important to remember, that with physiotherapy for most conditions, one of the most effective forms of treatment that is consistently backed up in the literature is exercise therapy. Remotely we can easily advise you on the best exercises to perform for your condition, and those to avoid. Commitment to this exercise programme and performing it consistently is what will influence your recovery outcome.

How much contact will I need with your receptionist when I attend the clinic?

We use a comprehensive software system that has online features to improve the digital experience for our patients. You will have the tools that you need to take control of your own bookings, payments and forms; in the current times we believe there are many positives in enabling a self-service society. Exercises and support will be shared electronically. In the clinic we will accept cashless payments only at this time.

How will you support social distancing to reduce adult-to-adult transmission?

It is important that we reduce footfall into the clinic and effective screening and the opportunity of virtual appointments alongside face-to-face will do this. We will ask patients to attend alone except for in exceptional circumstances, for example if a chaperone or interpreter is required. We also ask you to arrive in time for your appointment and not early. We will be unable to provide refreshments at this time. Visitors will not be authorised to wait in our reception area. In addition to support social distancing, we have arranged staff rota to spread our physiotherapists throughout the week, staff members will avoid physical contact with each other by maintaining social distancing on breaks and in any training sessions. In our Pilates classes we will refrain from hands on correction and we have reduced our class size significantly.

I am shielding, can I still access physiotherapy at KTB Rehabilitation?

At KTB Rehabilitation we understand that in response to the coronavirus pandemic, many people are self-isolating, practicing social physical distancing and / or are choosing to limit their physical contact with others. We can offer virtual physiotherapy from the comfort of your home for a longstanding pain condition, to support recovery from a new injury, or to help you to work to maintain or improve physical strength. Our Mummy MOT, women’s health and antenatal physiotherapy and Pilates 1:1 sessions and classes can all be accessed online.

What cleaning and hygiene arrangements do you have in place to reduce risk?

Our clinic and clinical rooms have been cleared to remove all non-essential items to assist with effective cleaning throughout the day. The team working each day will ensure that surfaces frequently touched including but not limited to chairs, doors, sinks, toilets, light switches are wiped and sanitised regularly throughout the day. Covers will be removed from physiotherapy plinths for ease of cleaning and towels will of course be changed between patients. For face-to face Pilates classes we will ask clients to bring their own pillows and a towel and mat if they have one. Our mats will be cleaned between classes. At the end of each face to face physiotherapy session physiotherapists will wipe all surfaces with a suitable disinfectant spray; this includes weights or gym equipment accessed by patients. Staff and patients will be asked to clean their hands upon arrival at the clinic with soap and water for 20 seconds and dry thoroughly following the guidance on hand cleaning. Of course, physiotherapists will clean their hands between patients or after teaching a class.

What PPE should I expect my physiotherapist to wear?

The government have published guidance on appropriate personal protective equipment. We are an outpatient setting working with asymptomatic individuals, so our physiotherapists do not need full PPE. Physiotherapists treating face-to-face will wear single use gloves, aprons and face masks.

What should I expect from a virtual physiotherapy session?

Through an assessment process we will ask questions about your problem, your lifestyle and your medical history. We will then perform an examination that may include an assessment of your range of motion and movements, a functional movement examination, an evaluation of strength and postural analysis. We need to understand what is happening so that we can provide an accurate diagnosis from which to formulate targeted goals and a customised treatment plan for how we can help you. Treatment may include the prescription of exercises and stretches with supporting photos and / or videos, support for self-joint mobilisation and self-directed soft tissue treatment techniques, a rehabilitation plan to follow in your own environment and education on the specific injury or condition. Where appropriate we can help to train another person to assist you with exercises or stretches and /or taping techniques.

When would it be inappropriate to attend the clinic?

Through our COVID screening tool we will identify if you are currently experiencing symptoms of COVID-19, if you have tested positive for COVID-19 or if you are waiting for a test result and if someone you live with has symptoms, is waiting for a test result or has tested positive for COVID-19. If any of these apply to you a face-to-face appointment should not be booked. We will also work within isolation guidelines for those travelling into the UK from abroad.

Will anyone be expected to wear a mask in clinic?

Physiotherapists treating face-to-face will be wearing the recommended PPE and this includes a face mask. Face coverings may be beneficial for short periods indoors where there is a risk of close social contact with people you do not usually meet and where social distancing and other measures cannot be maintained, and so we would ask for clients to consider this when attending and to wear a mask.

Will you supply refreshments whilst I wait for my appointment?

To reduce the transmission of the virus within our clinic we will not be providing any refreshments to clients. We ask you to please bring a bottle of water with you when you attend.