KTB are an established welcoming provider of chartered physiotherapy and professional physiotherapy led Pilates.

All employees at KTB work to achieve the standards of the following company mission statement:

“KTB are proud to bring the care and personal service of a family business together with the professionalism and standards of a larger organisation. KTB Rehabilitation provides a professional chartered physiotherapy service that is based on evidence and experience for optimal clinical effectiveness. Working closely with our clinical staff, an efficient and approachable administration, reception and management team ensure a smooth pathway of treatment for all patients from enquiry to discharge.

At KTB you can also be assured that we do all we can to ensure our prices remain affordable without compromising on quality. KTB’s goal is to establish a brand for services that are synonymous with quality, professionalism and genuine care that the public will trust and respect.”

Administrative Recruitment

VACANCY NOW OPEN

Office Manager/Receptionist

We are looking for an adaptable, positive, and enthusiastic professional, able to provide high level customer service, motivated to oversee the administrative processes of the practice, and committed to enhancing positive patient experiences within our clinic. 

KTB Rehabilitation are a private clinic offering musculoskeletal therapy through a client centred approach to treatment. Our patient base is predominantly a mixture of acute sports, spinal and peripheral conditions and post orthopaedic surgery.  We offer physiotherapy, osteopathy, sports therapy, women’s health services and clinical Pilates.

We have a commitment to maintaining a stable, happy working environment for our staff, and are always looking at ways to improve service delivery, and to expand our services to clients.

If you are a confident and pragmatic individual, who shares our company values, we would love to hear from you.  

 Duties and responsibilities: 

  • To support clients through their patient journey at KTB, ensuring all communication and encounters of our company meet the high expectation that accompanies a private healthcare practice.
  • To manage the administrative running of the practice including but not limited to diary management, provisions ordering, managing suppliers’ contracts, keeping Teams, SharePoint, Mailchimp contacts and distribution lists up to date, managing digital filing systems to policy and legislation.
  • To positively monitor the performance of the administration team to ensure effective service delivery. Sharing successes and identifying areas for improvement. To work closely with the clinical manager and to support regular audit. To provide appropriate leadership to support the development of administrative processes within the clinic.
  • To proactively influence occupancy through effective promotion, conversion, retention and accession strategies.  
  • To be proactive in developing excellent working relationships within the team as well as with external stakeholders including patients, medical professionals, and referrers. 
  • To manage non-clinical team members, monitoring and recording holiday, absence and cover and providing supervision, and appraisal.
  • To initiate, monitor and update non-clinical records and policies. To review Health & Safety practice and to initiate solutions as required.
  • To support with recruitment and the new hire onboarding process including system set-up, health and safety training and induction meeting planning.
  • To work within an agreed budget, exploring opportunities for income generation.  
  • Supporting with the business strategic direction including collaboration and project work as required.

Should I apply? 

If you have the following skills and strengths – yes, please! We would love to hear from you.   

  • Excellent organisation and ability to multitask  
  • Highly adaptable, with strong inter-personal skills and able to deal with ambiguity and changing priorities
  • Customer-oriented & friendly
  • Positive and enthusiastic
  • Team focussed
  • Open to continuous improvement
  • Mindset of wanting to go the extra mile and do a great job
  • Self-reflection skills, ability to remain calm, see the bigger picture and to be mindful in difficult situations.    
  • Ability to effectively communicate, foster positive relationships and improve occupancy within the clinic
  • Leadership skills
  • Strong IT skills

Key Requirements:

  • Strong performance track record in previous administrative and customer service roles.
  • Experience to justify credibility in the eyes of patients, the team, and visitors.
  • Flexibility to work over 6 days Monday to Saturday.  
  • Fluent knowledge of oral and written English
  • Ability to judge and maintain confidentiality and exercise discretion on sensitive issues.
  • Ability to work without supervision and under pressure, intelligently assess and anticipate requirements
  • In depth knowledge of MS-Office (Word, PowerPoint, Excel, Teams), Shared Folders and Outlook.
  • Awareness of and willingness to develop marketing skills including social media platforms, graphics packages and Mailchimp.
  • Ability to source, produce and manipulate a range of data using spreadsheets, PowerPoint presentation skills, and web-based tools.

If you would like to apply for this position at KTB then please email a covering letter and your CV to the clinical director Katie Ballard on katie@pilatesandtherapy.co.uk.

Clinical Recruitment

We are always on the lookout for skilled therapists to join our team. Our busy private clinics have a varied clinical list with an emphasis on private and sports patients. We are looking for experienced physiotherapists who can demonstrate competent manual skills and ideally with an interest in sports rehabilitation. We are a flexible company and can offer full or part time permanent contracts. As a clinic we have a specialist interest in physiotherapist led Pilates instruction and therefore it would be desirable to recruit someone with a strong interest and ideally experience in Pilates instruction. Applicants must have strong communication skills and have a realistic flexible and hardworking attitude and work ethic. KTB has an understandable expectation that all their physiotherapists show a willingness to improve clinical effectiveness, have up to date knowledge of evidence based practice and a positive attitude to share knowledge, experience and skills with other members of the team.

If you would like to apply for a position at KTB then please email a covering letter and your CV to the clinical director Katie Ballard on katie@pilatesandtherapy.co.uk or for more information call 01322 277 200.

VACANCY NOW OPEN

Private MSK Physiotherapist 

If you are looking for a supported role within private practice where you are part of a friendly, welcoming team, where you are able to progress clinically, treat a motivated group of clientele and see a wide variety of MSK conditions then we have the perfect opportunity for you.

We are a small, established busy private practice in Bexley Kent. Due to the bias towards private patients strong manual therapy skills, and experience of sports rehabilitation are required. As a clinic we have a specialism in physiotherapist led Pilates and so preferably the candidate will have a good understanding and be an advocate for Pilates within physiotherapy practice.

We have a highly motivated and experienced clinical team and as a company we show a strong commitment to supporting professional development and evidence based practice. We fund weekly in-service training which is enhanced through a generous approach towards funding external training. Supervision, mentoring and audit takes place regularly and the appraisal process is successful in supporting career progression. Our retention of staff is high and we receive very positive feedback from our team who feel well supported, listened to and secure in their roles.

We are able to offer flexible working hours, over 4 or 5 days per week. To apply please send a covering letter and a most recent CV to the company director Katie Ballard at katie@pilatesandtherapy.co.uk

Full Job Description

KTB Rehabilitation Job Description: Chartered Physiotherapist
Responsible to: Katie Ballard company director

  • To provide physiotherapy intervention to patients booked or referred into the private practice.
  • To determine clinical diagnosis and provide physiotherapy treatment indicated as an autonomous practitioner.
  • To contribute to service development and change, through appropriate liaison with the company director.
  • To contribute towards the support and teaching / training to other members of staff as appropriate.

Main duties and responsibilities

  • To assess, treat and rehabilitate patients presenting with various neuromusculoskeletal injuries, ranging from chronic whiplash and back pain to acute sports injuries.
  • To apply clinical reasoning skills and expertise to provide an accurate diagnosis of the patient’s condition.
  • To provide a physiotherapy service to up to 18 patients a day in line with current evidence- based practice.
  • To deliver Prescribed Pilates in 1:1 and group situations if you are employed to do so.
  • To maintain patient documentation, records and accurate reports in electronic format to reflect care provided and to meet professional standards and service level agreements.
  • To evaluate clinical practice through reflection, audit and outcome measures, individually, or with support from peers or the director in order to continually improve professionally.
  • To maintain an up to date and accurate portfolio of own CPD.
  • Responsible for regular risk assessment of both environment and working practice to maintain safety of self and others, adhering to the standards required under Clinical Governance.