It is important that we reduce footfall into the clinic and effective screening and the opportunity of virtual appointments alongside face-to-face will do this. We will ask patients to attend alone except for in exceptional circumstances, for example if a chaperone or interpreter is required. We also ask you to arrive in time for your appointment and not early. We will be unable to provide refreshments at this time. Visitors will not be authorised to wait in our reception area. In addition staff members will avoid physical contact with each other by maintaining social distancing on breaks and wearing PPE or social distancing in any training sessions. In our Pilates classes we will wear masks and gloves and we have reduced our class size significantly.