It is important that we reduce footfall into the clinic and effective screening and the opportunity of virtual appointments alongside face-to-face will do this. We will ask patients to attend alone except for in exceptional circumstances, for example if a chaperone or interpreter is required. We also ask you to arrive in time for your appointment and not early. We will be unable to provide refreshments at this time. Visitors will not be authorised to wait in our reception area. In addition to support social distancing, we have arranged staff rota to spread our physiotherapists throughout the week, staff members will avoid physical contact with each other by maintaining social distancing on breaks and in any training sessions. In our Pilates classes we will refrain from hands on correction and we have reduced our class size significantly.